Do I need a referral for consultations?
No referral is needed to book an initial consultation. However, a GP referral may help reduce your out-of-pocket costs through Medicare benefits.
Frequently asked questions
We're Here to Answer Your Questions
What happens in the first consultation?
The initial 40-minute consultation focuses on understanding your current circumstances and discussing what brings you in. Your Nurse Practitioner will discuss options for ongoing support based on your needs.
What if I need urgent mental health support?
Our service is not for crisis or emergency situations. If you need immediate support, please contact Lifeline on 13 11 14, call 000, or visit your nearest emergency department.
How quickly can I expect a response?
We aim to respond to all inquiries within 24 hours during business days. For urgent matters, we recommend calling us directly.
What happens during the initial consultation?
Our secure consultations allow you to speak with an AHPRA-registered healthcare professional from the comfort of your own home. During the call, you’ll discuss your health concerns, medical history, and wellness goals. The doctor or nurse will then provide personalised advice and discuss potential care options.
What do I need for a telephonic consultation?
For your telehealth appointment, please prepare:
Essential Items:
- Valid government-issued photo ID
- Medicare card (if applicable)
- List of current medications
- Recent medical history
- Any relevant medical documentation
Technical Requirements:
- Reliable phone connection
- Quiet, private environment
What if I need urgent mental health support?
Our service is not for crisis or emergency situations. If you need immediate support, please contact Lifeline on 13 11 14, call 000, or visit your nearest emergency department.
What happens during the initial consultation?
Our secure consultations allow you to speak with an AHPRA-registered healthcare professional from the comfort of your own home. During the call, you’ll discuss your health concerns, medical history, and wellness goals. The doctor or nurse will then provide personalised advice and discuss potential care options.
How long does a typical consultation last?
Initial consultations are usually about 20-30 minutes in which we discuss your health and wellness needs.
What if I need urgent mental health support?
Our service is not for crisis or emergency situations. If you need immediate support, please contact Lifeline on 13 11 14, call 000, or visit your nearest emergency department.
Got more questions?
Contact UsYour Health, Our Priority
Knowledge, Support, and Compassionate Care
We are ready to guide you through informed choices, providing the support you deserve on your wellness journey.